About the Course
What you will Learn
Participants will develop functional skills in:
Roles and responsibilities of a shop steward
Basic labour legislation and workplace policies
Collective bargaining and grievance handling
Disciplinary processes and dispute resolution
Effective communication and negotiation skills
Representation of workers in hearings and meetings
Workplace health, safety, and ethical conduct
Record keeping, reporting, and organisational skills
Promoting cooperation and constructive labour relations
This programme is intended for:
Elected shop stewards and worker representatives
Trade union members preparing for representative roles
Employee representatives within public and private sector organisations
Labour relations practitioners seeking foundational shop steward skills
Workers involved in workplace forums or bargaining structures