About the Course
Purpose of the Course
This course equips managers with practical tools to apply Emotional Intelligence (EI) in leadership environments. Participants learn how emotions influence communication, decision-making, conflict management and team dynamics. The programme helps managers build self-awareness, regulate emotional responses, and lead teams with empathy, credibility and confidence.
Desired Outcomes
• Understand the importance of emotional intelligence in leadership.
• Recognise personal emotional triggers and improve self-awareness.
• Apply emotional regulation techniques during high-pressure situations.
• Improve communication, empathy and relationship management.
• Apply EI frameworks to real management situations.
Key Benefits
• Stronger leadership credibility and emotional self-control
• Improved workplace communication and trust
• Reduced conflict and stronger team collaboration
• More effective decision-making under pressure
• Improved workplace culture and employee engagement
Managers, supervisors, team leaders, HR professionals, project managers, and emerging leaders responsible for leading people and managing workplace relationships.
Course Content
· Introduction to Emotional Intelligence in Leadership
· Core EI Competencies: Self-Awareness, Self-Regulation, Motivation, Empathy and Social Skills
· Leading Emotional Intelligence Models (Goleman, Mayer & Salovey, Emotional Agility)
· Applying EI in Conflict Management and Team Leadership
· Managing Emotions in Diverse South African Workplaces
· Practical EI Development Tools for Managers